Frequently Asked Questions

2022-07-22

Frequently Asked Questions

Payment • Quality Control • Shipping

We understand that trust is the most important part of online shopping. Below you’ll find clear answers to the most common questions from our international customers.

💳 Payment & Security (PayPal Protection)

Q1: Is it safe to pay on your website?

Yes. We strongly recommend PayPal payment to protect your rights.

We use a PayPal Business account, which means your payment is not released to us immediately. PayPal holds the funds for up to 14 days and only releases them after the transaction is confirmed without issues.

This ensures:

  • Buyer protection

  • Transaction transparency

  • No risk of unauthorized charges

Q2: When does the seller receive the payment?

Only after PayPal confirms the transaction is completed safely.

If there is any issue during the process, PayPal will hold the funds and assist in resolution. Your money is always protected.

Q3: What if I’m not satisfied with my order?

If you’re not satisfied before shipping, you may request:

  • A refund

  • Or a re-preparation/replacement

We do not ship anything without your confirmation.

🔍 Quality Control (QC Process)

Q4: Do you inspect products before shipping?

Yes. Every order goes through a manual quality inspection.

Our preparation process takes 1–3 business days, during which we:

  • Check details, condition, and accuracy

  • Verify packaging and accessories

  • Record a quality inspection video for you

Q5: Will I receive a QC video before shipping?

Yes.
We will send you a real QC video of your actual item.

Only after you confirm the video will we proceed with shipping.

Q6: What if I don’t like the QC video?

You’re fully protected.

You may:

  • Request a refund

  • Ask for re-preparation or replacement

No pressure. The final decision is always yours.

📦 What’s Included in My Order?

Q7: What comes with the product?

For watches and selected premium items, your order may include:

  • The product itself (e.g. watch)

  • Original-style packaging box

  • Appraisal or certificate

  • Invoice

  • Shopping bag

  • Adjustment tools (when applicable)

Exact contents depend on the product type and listing details.

🚚 Shipping & Delivery

Q8: Which shipping carriers do you use?

We ship via trusted international carriers, including:

  • FedEx（95%）

  • USPS（5%）

The carrier is selected based on product type and destination.

Q9: How long does shipping take?

After you confirm the QC video:

  • Estimated delivery time: 5-7 business days

  • Tracking information will be provided once shipped

Please note that delivery times may vary slightly depending on customs and local carriers.

Q10: Is the package discreet?

Yes.
All orders are shipped with:

  • Secure packaging

  • Discreet labels

  • Privacy-focused handling

Your personal information is never exposed.

🛡️ Lost or Damaged Packages

Q11: What if my package is lost or damaged during shipping?

If your package is lost or damaged during transit, we will resend a replacement at no additional cost.

Your order is fully protected.

🌍 International Customers

Q12: Do you ship worldwide?

Yes. We serve customers across:

  • United States

  • Europe

  • Canada

  • Australia

  • And many other regions

If you’re unsure about your country, feel free to contact us before ordering.

🤝 Our Promise

We believe trust is built through:

  • Transparency

  • Buyer protection

  • Clear communication

  • Real quality control

That’s why we designed our system to protect you before, during, and after your purchase.

If you still have questions, our support team is always ready to help.

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